IMPORTANT - CORONAVIRUS RESPONSE

https://www.cisa.gov/identifying-critical-infrastructure-during-covid-19

From all of us at RnR Vacation Rentals, we want to assure you that the well-being of our guests and staff is our priority. Our hearts go out to everyone during this difficult time.

Essential Workers - Discounted Housing During the COVID-19 Crisis

Please call us - 530-208-5001.  We are working with our homeowners to make discounted homes available to our brave workers providing essential services.  We will find the ideal home for you while you are helping our community.

 

Guests with reservations during March, April and May:

Sadly, all reservation between March 19 and May 31, 2020 must be rescheduled due to the "Stay in Home" orders across the country. You have the option to reschedule or receive a full refund. Please click here to request your new dates or refund: Coronavirus Reservation Change

Guests with reservations arriving June 1, 2020 and beyond:

Your reservation is secured. We will delay charging the balance due for your reservation until 14 days prior to your scheduled arrival. In addition, you can now wait until 14 days prior to your arrival to reschedule or cancel and receive a full refund. If you booked through RnR directly, we extend this cancellation opportunity to only 7 days prior to arrival. We hope this helps a little, knowing that you don't have to rush to make any decisions right now. If you do want to change your reservation, please complete this form: Coronavirus Reservation Change

New reservations:

We are accepting reservations for new stays checking in June 1, 2020 and beyond. Our new cancellation policy means that you only pay for a portion of your reservation when you book, with the balance due 14 days prior to arrival. You can cancel anytime up until 14 days prior to your arrival for a full refund, just 7 days if you book direct through RnR.

Safety precautions:

For reservations in June, we are providing a three-day buffer between check-out and check-in to allow for appropriate cleaning and sanitizing.  We will monitor the situation and take precautions for all reservations, following requirements outlined by the CDC, WHO, Federal, State, and Local Governments.

Additional details:

As a precaution we are leaving 3 days between guest stays in every home during June.

  • Studies suggest the coronavirus can survive for up to 72 hours on common household surfaces like plastic and steel. For this reason, we are leaving our homes untouched for 3 days between guest stays, which gives the virus plenty of time to die and our housekeepers extra time to sanitize homes.

We are following the Centers for Disease Control and Prevention's (CDC) home cleaning practices and product recommendations

  • While our standard of cleanliness is already very high, we are going above and beyond to disinfect homes between guest stays.
  • As global supply allows, we are stocking homes with additional antibacterial cleaning supplies for guests to use throughout their stay.
  • We ask that guests bring their own prefered products if they have the ability to do so.
  • Each home has liquid hand soap at every sink and we encourage guests to follow all CDC recommendations for washing hands frequently. 
  • We are scouring every available source to provide homes with hand sanitizer. Supply is evasive, so we ask that guests feel free to use what they need and leave the rest in the home for the next guest.

Our office and employees are equipped with sterile gloves, hand sanitizer, and disinfectant wipes. We are asking our staff to:

  • Take their temperature before starting work each day, and anyone with an elevated temperature will be required to stay home
  • Wear gloves in the homes
  • Repetitively clean and disinfect frequently touched objects and surfaces with provided cleaning spray or wipe
  • Avoid touching eyes, nose, and mouth
  • Wash hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing nose, coughing, or sneezing
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol
  • We are practicing social distancing

We are staying positive.

  • “We Make Happy Happen,” is our company motto everyday--even the tough days. If there is anything we can do to help make happy happen for you and your family, please let us know at info@rnrvr.com.

For the latest travel guideline information from the State, County, and City, visit the following links: